💬 1. Are all your jewelry pieces authentic?
➡ Yes. Every piece sold by Durbar Jewels is 100% genuine, crafted with certified gold, silver, diamonds, and gemstones sourced from trusted suppliers.
💬 2. Do you deliver across Nepal?
➡ Yes. We provide delivery services to most cities and towns across Nepal. Delivery charges and time may vary depending on your location.
💬 3. How long does delivery take?
➡ Orders inside Kathmandu Valley are typically delivered within 2–5 working days, while deliveries outside the valley may take 5–10 working days, depending on courier service and location.
💬 4. What payment methods do you accept?
➡ We accept Cash on Delivery (COD), bank transfers, and popular digital payment options such as eSewa, Khalti, and IME Pay.
💬 5. Can I return or exchange jewelry?
➡ We accept returns or exchanges for eligible items as per our Return Policy. Customized jewelry or engraved pieces may not be returnable.
💬 6. What should I do if I receive a damaged or wrong item?
➡ If your order arrives damaged or incorrect, please contact our customer service team within 48 hours of receiving the package. We will arrange for a replacement or refund as per our policy.
💬 7. How can I track my order?
➡ Once your jewelry is shipped, we will provide you with a tracking ID via email or SMS so you can monitor your delivery status.
💬 8. Do you offer discounts or promotions?
➡ Yes, we frequently run seasonal discounts, festive offers, and exclusive promotions. Follow us on social media or subscribe to our newsletter to stay updated.
💬 9. Can I cancel my order after placing it?
➡ Orders can be canceled within 24 hours of placing them, provided they haven’t been shipped yet. Please reach out to our support team immediately for assistance.
💬 10. How can I contact customer support?
➡ You can reach us via:
📩 Email: durbarjewels@gmail.com